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Shipping Information

Once your order is dispatched, the following approximate delivery times apply.

Australian Orders

We offer FREE delivery for all orders within Australia. We use Express Post service for all deliveries within Australia. Average delivery time is 1-3 working days from dispatch date. For delivery to remote or rural areas, please allow a further 1-5 working days.

Delivery times may be longer around major public holidays.


International Orders

International orders are sent via Australia Post AirMail service. Average delivery times from dispatch date are 5-10 working days. Additional delays may occur during the months of September - February due to the heavy load on postal services.

For International orders the exact shipping costs are calculated and displayed in the Shopping Cart, when the Shipping Region is chosen, and are automatically added to the total of your order. Average International shipping charge is around  £ 20 / US$ 33 / EUR 25

Orders sent outside Australia, may incur charges such as import duties, VAT and other fees. The buyer is responsible for paying any such fees. For information regarding such fees, please contact your local customs authority.
Please note: Orders sent outside Australia do not carry label with the word Ugg on the back of the heel. The Label is  featuring crown and word "Australia". Please don't confuse our products with the American Deckers "UGG Australia" brand.

Delivery times may be longer around major public holidays.

Order Processing Times

We are trying to process all orders as quickly as possible and the usual order processing time is 2 to 5 business days, not including weekends and public holidays, from the date the order is placed. During September - March period, order processing time may be longer due to increased demand.

PLEASE NOTE: During end of November - December period, order processing time may take up to 10 business days

BUY WITH CONFIDENCE * Fast Delivery * Secure Payment * Water Resistant Sheepskin * Over 500 Ugg boots styles/colors